Wasap.ai Support

Anyone can create a Wasap.ai account. Use an email address you can access.

• Check spam or junk folders if the verification email does not arrive.
• Request a new verification email and use only the newest message.
• If you cannot sign in, reset your password.

Choose or switch organisation from the account navigation when you belong to more than one workspace. Ask an administrator if the expected organization is missing.

Connection and testing guidance appears beside the relevant controls in WhatsApp settings.

If a test is still waiting for confirmation, keep the page open and follow the displayed step. Avoid sending another test until Wasap.ai confirms whether the first one worked.

If the connection still needs attention after checking it again, use the guided reconnect option. Disconnecting Wasap.ai does not delete your WhatsApp account, phone number, or Facebook business information.

If Facebook blocks the connection or the guided recovery does not work, contact Support with your organization name, the affected number’s last four digits, the time of the problem, and any support reference shown.

Email support@wasap.ai from your account email address. Include your organisation name, the page you were using, what you expected, what happened, the time of the issue, and any support reference displayed by Wasap.ai.

Do not email passwords, access tokens, identity documents, or WhatsApp message contents.

Application version: 0d52d7ecee2f. Include this non-sensitive version when reporting a display or navigation problem.