User Data Deletion

1. Email privacy@wasap.ai with the subject “User data deletion request”.
2. Include the email address used for your Wasap.ai account and your organisation name.
3. If the request concerns an applicant or agent record, include enough information to locate the record and identify the organisation that collected it. Do not email identity documents or other sensitive files.
4. Complete any reasonable identity or authority verification requested to prevent unauthorised deletion.

We will acknowledge the request, provide a reference where appropriate, and either delete or anonymise eligible data. If an organisation using Wasap.ai controls the requested case data, we may refer the request to that organisation for instructions.

Some information may be retained where required for legal, security, fraud-prevention, backup, accounting, or dispute-resolution purposes. Any retained information will remain restricted and will be deleted or anonymised when the applicable obligation ends.

You may disconnect a WhatsApp connection from the organisation's WhatsApp settings. You may also remove the relevant business integration through your Meta account settings. Disconnecting stops future platform access but does not automatically delete records that must be handled through the deletion process above.