A visible follow-up gives the conversation more time to become a sale
When the next action remains visible, the salesperson can return with context instead of remembering the lead after the customer has moved on.
From 3 days to 3 weeks of customer engagement.
Follow-ups were answered instead of left on read.
Customer-reported outcome. Individual results vary.A lead can be interested and still disappear from the inbox.
Interested leads disappear when the next step lives only inside the chat.